FRONT OF HOUSE ASSISTANT – Ember Locke - Kensington
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
THE STAGE IS SET
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
Greet guests warmly and assist with check-in and check-out procedures
Handle guest inquiries, requests, and basic complaints professionally
Answer phone calls and manage reservations or guest information
Maintain a clean, organised, and welcoming front desk area
Follow hotel policies, procedures, and service standards
Coordinate with housekeeping and other departments as needed
Assist with administrative and front office tasks
Ensure guest satisfaction at all times
THE FIRE YOU CARRY
Friendly, professional, and customer-focused attitude
Strong communication and interpersonal skills
Ability to work well as part of a team
Good organisational and multitasking abilities
Attention to detail and accuracy
Problem-solving skills and a calm approach under pressure
Basic computer and administrative skills
Willingness to learn hotel systems and procedures
YOUR PROVEN TRACK
Previous experience in customer service or hospitality preferred
Experience in a hotel front office or guest services role is an advantage
Experience dealing with guests in a face-to-face environment
Ability to work flexible shifts, including weekends and public holidays
On-the-job training provided for entry-level candidates
Experience using property management systems (PMS) is an advantage
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.
If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
