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Please note that this position requires flexibility to work evenings, weekends, and other shifts as required. * Why do you believe you would be a great fit for Locke Hotels and this position? Please include any relevant skills, experience, and personal qualities. * How did you hear about this position? Please Select Caterer.com Colleague/Friend Edyn Careers Page Google Search Hotelcareer Hosco Indeed Linkedin University/ Career Days Other If you selected "Other" above, please specify how you heard about this position Save Progress Submit Application About My Application I confirm that my details are complete and correct I confirm I have read and agree to edyn privacy policy Job Details Job Title: Front of House Assistant (Receptionist) Job Reference: KH1668898LisFOHA Location: Lisbon Salary: Documents Full Job Description Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. House Host The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like. ● Creating tell-your-mates experiences that makes guests want to keep coming back ● Being an authority on local goings-on and inspiring guests with new ideas ● Being a friendly face and go-to person for guests, contractors and visitors ● Managing reservations and queries online, by email, on the phone and in person with a can-do attitude ● Being empowered to use your initiative when dealing with guest complaints or operational challenges ● Being an active member of the team in meetings and development sessions ● Supporting the management team in ensuring our apartments stay looking fresh ● Liaising with contractors and suppliers ● Being happy working both on your own and as part of a team ● Taking payments and reconciling the books at the end of the day ● Actively looking for opportunities to grow revenue and occupancy ● Identifying upselling opportunities What you’ll need. ● Experience in a customer-facing role ● Intuitive customer service ● Natural influencing skills with a knack for managing expectations 1● Proven sales ability ● Reliable decision-making ● Confidence to act quickly and take smart risks based on insight ● Strong grasp of spoken and written English ● Impeccable attention to detail ● Confidence using IT systems and software (including Microsoft Office) Values you’ll share. ● Courage to question, evolve and be human ● Curiosity to seek out innovation, change and creativity ● Confidence to challenge convention and look for better ways to do and be ● Accountability and the desire to empower those around you ● Freedom to be yourself at work, just as much as at play ● Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas ● Recognition of humanity in yourself and others to learn fast, evolve and grow When and where. ● You’ll work 40 hours per week ● We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. ● Based mostly at Locke de Santa Joana, but you might also work at other Locke locations.
