FRONT OF HOUSE ASSISTANT – LOCKE EAST SIDE GALLERY BERLIN
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment.
THE STAGE IS SET
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
Reception & Guest Experience
Welcome guests with warmth, authenticity, and a personalised approach
Complete check-in and check-out efficiently using the hotel’s PMS
Assist with reservations, room allocation, and guest requests
Provide local knowledge, recommendations, and curated lifestyle tips
Handle billing, payments, and procedures accurately
Resolve guest concerns quickly and effectively, escalating when needed
Support lobby hosting duties: welcoming, socialising, and maintaining presentation
General Operations & Team Support
Work flexibly across multiple areas depending on business needs
Support events, activations, and lifestyle programming
Ensure public areas remain clean, inviting, and on-brand
Maintain a positive, supportive, and inclusive team environment
Follow all hotel policies, safety procedures, and brand standards
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
THE FIRE YOU CARRY
Passion for hospitality and delivering memorable guest experiences
Positive, energetic, and adaptable personality
Strong communication skills and confidence in guest interaction
Ability to multi-task and remain calm under pressure
Willingness to learn across multiple operational areas
YOUR PROVEN TRACK
Previous hotel reception experience
Experience in food and beverage services is desirable
Experience using PMS and POS systems
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.
If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
