ACCOUNTS RECEIVABLE SUPERVISOR - LONDON HQ

The Accounts Receivable Supervisor is a hands on position responsible for the delivery and supervision of core Accounts Receivable tasks including invoicing, payment allocations,  file upload reviews, customer billing queries and guest / trade receivable ledger reconciliations. Reporting into the Accounts Receivable Manager, the role is critical to supporting our hotel operators, maintaining strong guest and corporate client relationships and ensuring compliance with company policies. This is an executional role for someone with hospitality experience, who enjoys working in high performing teams and has a strong attention to detail. This role is based at our London Bridge office 5 days per week.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• As Supervisor you will be responsible for the oversight of day-to-day team tasks including overseeing the teams Inbox. You will act as a point of escalation for queries and be asked to deliver more complicated tasks and resolve more complex issues.
• Invoicing - support the issuance of corporate customer invoicing. Ensure compliance with tax rules including e-invoicing requirements as required by jurisdiction.
• Customer billing queries - Enable responses to customer billing queries. Respond as the first level of escalation in any Accounts Receivable disputes, engaging with internal and external stakeholders to strengthen relationships and positive outcomes.
• Payment allocations – support the allocation of customer payments and commission invoices (when settled net). Reconciliation of non-room revenue portals including payment reconciliations. E.g. vending machines.
• File upload reviews – oversight for PMS / non-room revenue uploads to finance system to ensure they load and are accurate.
• Guest / trade receivable reconciliations – review ledgers in the finance system and ensure appropriately reconciled to PMS, investigating and resolving queries when applicable. Complete detailed ledger analysis, ensuring the team are creating transactions correctly to increase receivable ledger health and reduce open balances.
• Become the SME for the ‘enquiry to cash’ process at Edyn, be an expert on the core Accounts Receivable processes and systems and  support any relevant business wide change programs. You will provide training to the team and any new joiners.
• Act as a deputy in the absence of the Accounts Receivable Manager during any leave periods. Provide support on BAU processing and tasks as and when required e.g. annual leave and sickness.

THE FIRE YOU CARRY

• A track record of problem solving, getting to the bottom of an issue and establishing a sustained solution
• Great attention to detail and accuracy – working consistently to a high standard
• Organised and able to appropriately prioritise conflicting priorities
• Strong communication and interpersonal skill. Thrive in team environment
• Intermediate to Advanced MS Office skills.

YOUR PROVEN TRACK

• Experience working with PMS systems for multi-site hotels (e.g. MEWS, Opera) for 2+ years
• Experience using financial Systems (e.g. NetSuite, Oracle, SAP)
• Preferred AAT level 4 or equivalent
• Preferred experience working multi-jurisdiction environment
• Preferred experience of supervising a team
• Preferred experience as project SME with examples of practical problem solving

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.