FINANCE ASSISTANT - ACCOUNTS RECEIVABLE - LONDON HQ

The Finance Assistant - Accounts Receivable is responsible for the delivery of core Accounts Receivable tasks including invoicing, payment allocations, file upload reviews, customer billing queries and guest / trade receivable ledger reconciliations. Reporting into the Accounts Receivable Manager, the role is critical to supporting our hotel operators, maintaining strong guest and corporate client relationships and ensuring compliance with company policies. This is an executional role for someone with hospitality experience, who enjoys working in high performing teams and has a strong attention to detail. This role is based at our London Bridge office 5 days per week.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• Invoicing - Raise customer invoices and credit notes in Edyn’s property management system (PMS) accurately and within the agreed terms. Complete inter-company invoicing and receipt handling
• Customer billing queries – investigate customer billing queries liaising with Credit Control, Reservations or On-site teams to provide supporting information as required
• Payment allocations - postings for any customer bank transfers received into the bank daily. Reconciliation of non-room revenue portals including payment reconciliations. E.g. vending machines.
• File upload reviews – oversight for non-room revenue uploads to finance system to ensure they load and are accurate.
• Guest / trade receivable reconciliations – review and clear ledgers in the finance system and ensure appropriately reconciled to PMS, investigating and resolving queries when applicable.
• Inbox management – respond to inbox queries to a satisfactory standards in-line with the SLA.

THE FIRE YOU CARRY

• You will be self-motivated, organized and outcome focused, looking to achieve all metrics and expectations set in terms of task delivery
• Great attention to detail and accuracy – working consistently to a high standard.  
• The willingness to learn end-to-end Accounts Receivable tasks.
• Strong communication and interpersonal skills. Confident to flag when issues arise for a quick resolution.
• MS Office skills.

YOUR PROVEN TRACK

• Experience working in a fast-paced team environment for at least 2 years.
• Experience working in the hotel industry and using PMS systems (e.g. MEWS, Opera)
• Experience using ERP Systems (e.g. NetSuite, Oracle, SAP) preferable.

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.