FRONT OF HOUSE ASSISTANT – Ember Locke - Kensington 

We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey, step on stage and play your part.

THE WORK IN YOUR HANDS

• Greet guests warmly and assist with check-in and check-out procedures
• Handle guest inquiries, requests, and basic complaints professionally
• Answer phone calls and manage reservations or guest information
• Maintain a clean, organised, and welcoming front desk area
• Follow hotel policies, procedures, and service standards
• Coordinate with housekeeping and other departments as needed
• Assist with administrative and front office tasks
• Ensure guest satisfaction at all times

THE FIRE YOU CARRY

• Friendly, professional, and customer-focused attitude
• Strong communication and interpersonal skills
• Ability to work well as part of a team
• Good organisational and multitasking abilities
• Attention to detail and accuracy
• Problem-solving skills and a calm approach under pressure
• Basic computer and administrative skills
• Willingness to learn hotel systems and procedures

YOUR PROVEN TRACK

• Previous experience in customer service or hospitality preferred
• Experience in a hotel front office or guest services role is an advantage
• Experience dealing with guests in a face-to-face environment
• Ability to work flexible shifts, including weekends and public holidays
• On-the-job training provided for entry-level candidates
• Experience using property management systems (PMS) is an advantage

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.