OPERATIONS MANAGER - CANARY WHARF

We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

Operational Management:

• Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments
• Ensure compliance with health, safety, and legal regulations
• Monitor daily operations to maintain smooth functioning and resolve issues promptly

Guest Experience:

• Maintain high standards of customer service and guest satisfaction
• Handle guest complaints and feedback professionally, ensuring timely resolution
• Implement initiatives to enhance guest loyalty and repeat business

Financial & Revenue Management:

• Assist in budgeting, forecasting, and cost control measures
• Monitor departmental expenses and implement strategies to maximise profitability
• Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate)

Leadership & Development:

• Recruit, train, and mentor department heads and teams
• Conduct performance reviews and implement development plans
• Foster a positive work culture and ensure compliance with HR policies

Quality & Brand Standards:

• Ensure all departments adhere to brand standards and operational SOPs
• Conduct regular audits and inspections to maintain quality and consistency
• Drive continuous improvement initiatives

Strategic Planning:

• Contribute to long-term operational strategies aligned with business goals
• Identify opportunities for innovation and efficiency improvements
• Support sustainability and corporate social responsibility initiatives

General Operations & Team Support:

• Work flexibly across multiple areas depending on business needs
• Support events, activations, and lifestyle programming
• Ensure public areas remain clean, inviting, and on-brand
• Maintain a positive, supportive, and inclusive team environment
• Follow all hotel policies, safety procedures, and brand standards

Other:

• While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates

THE FIRE YOU CARRY

• Passionate about hotel operations and delivering exceptional guest experiences
• Strong leadership and people management skills
• Excellent communication, coaching and problem-solving abilities
• Exceptional financial acumen and understanding of hotel revenue streams
• Knowledge of PMS, POS and operational software
• Ability to work under pressure and adapt to changing priorities
• Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment

YOUR PROVEN TRACK

• Bachelor’s degree in hospitality management or related field (preferred)
• Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role
• Proven track record in managing multi-department operations including F&B

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.